Getting hold of us
Write to springvibe77@gmail.com. A person reads it. We aim to answer within two working days, and usually sooner.
It helps enormously to include: what you were doing, what happened instead, whether you are the team's lead or a member, your app version and build number — both are at the foot of About, inside the app — and your phone model and system version. A screenshot is worth three paragraphs.
Please do not send us your password, your recovery phrase, or a screenshot containing either. We will never ask for them.
For leads
How do I start a team and bring people in? Create the team in the app, then invite people from the team's page: each invitation is a link, shown once, that you send however you like. When somebody accepts it, their phone waits to be let in — you, or any member whose phone already holds the team's key, let it in from the team's page. The waiting phone says whose move it is.
How do bookings work? You publish the times you are free, as one-to-one slots or as activities anybody can sign up to. A member requests a slot, you confirm it and set the price, or turn it down and the slot goes back to the team. You set the hours, the currency, how long before a booking a member may still cancel, and whether members may propose times of their own.
How do I get paid? Not through the app. Payments are arranged directly between you and the member, outside the app; “Paid” is your own note that the money arrived, and the ledger adds up what is booked, paid and outstanding.
Can I hand the team to somebody else, or leave it? Not today. A lead can remove members and can end the team, which closes it for everybody at once. The privacy policy says what happens to its content.
Who sees members' locations? Nobody's but yours, until you turn on members' locations on the team's page. Even then, each member decides whether to share.
For members
I have a new phone. Install 5D Trust for teams, sign in, and wait to be let in: a phone that already holds the team's key — the lead's, or another member's — gives it to yours. If nobody has done it after a while, ask your lead, or write to us.
Can other members see my bookings? No. They see the slots nobody holds and the activities; your bookings, your comments on them and your history are yours and the lead's.
Why is a News entry greyed out? It has a price. Ask to open it, and once the lead lets you in, it opens. Payment is arranged with the lead, not through this app; you can cancel the request until it is marked paid.
How do I leave a team? From the team's page. Your access ends straight away, and the details you gave the team about yourself are removed from it. What you already received stays on your phone, and what you wrote stays in the team. Your pending and future bookings are cancelled.
For everybody
Something is not working since the last update. Tell us the build number from About and what you were doing. If a build is broken for everybody we would rather know within the hour.
How do I delete my account? In the app. It happens 14 days after you ask, and signing in again before then calls it off — so if you change your mind, you do not need us. When it happens you leave every team you are in, and a team you lead ends. The privacy policy sets out what is removed and when. Write to us if you would rather we did it.
I use 5D Trust for two as well. One account works in both apps. Each shows its own spaces: your teams here, your pairings there.
Reporting a security problem
Write to springvibe77@gmail.com with “security” in the subject line. Tell us what you found and how to reproduce it; please do not test against anybody else's team. We will acknowledge it and keep you informed, and we are glad you looked.
Billing
Nothing is sold inside 5D Trust for teams, and we never take a payment for a booking or a News entry: those are arranged directly between a member and their lead. If we ever offer a subscription, this page will say how it is bought and cancelled before it is offered.